By Robert Musson, Jacqueline Richards, Danyel Fisher, Christian Bird, Brian Bussone, and Sandipan Ganguly


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@ARTICLE{musson2013software,
  author = {Robert Musson and Jacqueline Richards and Danyel Fisher and Christian
	Bird and Brian Bussone and Sandipan Ganguly},
  title = {{Leveraging the Crowd: How 48,000 Users Helped Improve Lync Performance}},
  journal = {{IEEE Software}},
  year = {2013},
  publisher = {IEEE Computer Society}
}

Leveraging the Crowd: How 48,000 Users Helped Improve Lync Performance